Returns & Exchanges

At soundcore, we offer a 30-day money-back guarantee for any reason, ensuring you have the best possible experience with our premium audio products. If you are not completely satisfied with your purchase, we provide a straightforward return and exchange process to get you back to your music.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center or contact our customer service team with your order number to begin the return or exchange process.

• 2.
  Prepare the Package

  Place the item back in its original packaging including all accessories, manuals, and the original receipt to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed and credited back to your original payment method within 7-10 business days.