Frequently Asked Questions
Everything you need to know about your Soundcore audio experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for headphones and speakers?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your product, you can return it in its original packaging for a full refund.
Do Soundcore products come with a warranty?
Yes, all Soundcore products include an 18-month limited warranty that covers any manufacturing or hardware defects under normal use.
How do I update the firmware on my Soundcore device?
You can update your device's firmware by downloading the Soundcore app on iOS or Android, connecting your device via Bluetooth, and following the update prompts in the settings menu.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.
Are Soundcore earbuds waterproof?
Many of our models feature IPX7 or SweatGuard technology, making them resistant to water and sweat. Please check the specific product specifications for the exact waterproof rating of your model.